TMWF Terms

Subscription Policy

  1. Your Subscription will automatically renew under this Agreement. Your Subscription will continue for the length of the initial term you select on your plan and, at the end of your prepaid Subscription, it will automatically renew for additional prepaid periods of the same length unless you cancel your Subscription prior to the renewal date. Your account will automatically be charged at the rates in effect at the time of renewal.
  2. You may cancel your Subscription by contacting us at +1 (877) 489-3019 or by sending an email to Subscription cancellations are effective within 1 business day of the initial cancelation request.
  3. No refund will be given for unused portions of your subscription period.
  4. Please contact our support at or +1 (877) 489-3019 if you require additional assistance.

3rd Party Network Service Terms

The Device requires sufficient local cellular network Service coverage. Regional Service can be affected by local conditions which are not known to the Company. The actual Service area, network availability, coverage and quality may vary based on factors, including network capacity, terrain, weather, scheduled and unscheduled maintenance events or if your Device no longer supports network technologies available in the area. Outages and interruptions in Service may occur, and speed of Service varies at the network’s discretion. Devices also have varying speed capabilities and may connect to different networks depending on technology. Coverage maps approximate anticipated coverage area outdoors. Even within coverage areas, network changes, traffic volume, outages, technical limitations, signal strength, obstructions, weather, and other force majeure events may impact speeds and service availability. At times and at locations where the number of customers using the network exceeds available network resources or there are a limited amount of network resources in the area or in operation, customers may experience reduced data speeds or latency in reporting intervals.

 A lack of coverage, outage in coverage, or termination of coverage is subject to the network provider and is independent of the Company. The Company cannot be held liable for changes in 3rd party coverage. Customer’s remedy for loss of connectivity includes the option to cancel service or to submit a ticket with Technical Support to reestablish service and receive a credit for the period of lost connectivity. Credits are subject to verification of outage and elapsed time of lost connectivity as determined by Technical Support.

Please contact our support at or +1 (877) 489-3019 if you require additional assistance.